FAQs

There are bright green “book now” buttons on the site. Click to start the process. This brings you into our booking system (Boulevard). Next you will choose whether you would like to book for yourself, for a group of people, or if you just want to buy a gift card. If you are booking for someone that has not been here before, start with clicking the service you want for them. The next screen will ask if the service is for you or a new guest. At this point you can make a profile for this person. This is very useful if you are booking a first appointment for kids or spouses. Every person that is seen MUST have a seperate profile by law.

At this point you have picked the service and the person looking to receive it. The next prompt will ask you to select a professional. The therapists that are shown are the choices for that particular service. Keep in mind that if you were to choose a different service, regardless of the length, different individuals may show up. Additionally, there may be times that some therapists will not be offering certain services because of schedule conflicts or injury. You can always go back to the previous screen within the booking by clicking the small white arrow in the upper left corner of the booking page you are on.

As a recap, the booking system will push you to pick a service before you can select a professional. We know that this can be a hassle for those who want to check availability of their favorite therapist. We suggest either calling us or booking multiple appointments during checkout to ensure you get the days and times you are looking for.

Please be prepared to put a credit card in to secure your service. Your card will not be used unless you are in violation of our cancellation policy.

It’s quite simple to prepare for a massage. Most importantly is to come hydrated, clean and on time. You will get the most out of your massage by adhering to these tips.

Be sure to set aside enough time to get to our location. If you are late, time may be taken off of your massage to keep the therapist on time for the next client.

Before the therapist leaves the room, you will be told how to lie on the table. They will tell you one of three ways. Most commonly, you will be asked to lie under the sheets on your stomach with your face in the cradle at the top of the table. This will indicate that they will probably start on your back.

Another way you might be asked to start will be to lie on your back. I find that if you are having trouble with sinuses or if you’re claustrophobic, starting this way is easier.

Whether on your stomach or back, your legs will have a bolster under them to ensure your lower back stays stress-free.

The third way you may be asked to start will be side-lying. This isn’t common unless you are an established client or are receiving a prenatal massage and decide you don’t want the pregnancy pillow that allows you to lie on your belly. Side-lying may be introduced at the beginning or middle of the massage to address issues to your shoulders, neck or hips.

Once the Therapist leaves the room, you may be wondering how far to undress. Usually, you will be given instructions to “get undressed to your comfort level.” This is how everyone is taught in school. The reality of it is that your Therapist wants to be able to massage without having to deal with moving underwear aside. We also understand not everyone is comfortable getting on the table naked. It can feel awkward the first time, but once you see how professional and smooth the massage is performed, you will never think twice in the future. With that being said, we completely respect your decision to keep your underwear on. Just be cognizant that you may receive a different version of hip and glute treatment. However, any customers that are booked for our child/teen services will of course be encouraged to leave on any clothes/undergarments that they want to.

Talking during the service is completely up to you. This is your massage! You paid for it. Personally, I feel like most will get more from the service when they just relax and breathe. A lot of times you will be relaxed enough to doze off. You will feel completely rejuvenated after you come out of the fog of being worked on, also known as, “massage drunk.” Opposite of those that fall asleep, there are personality types that find relaxation in talking with their therapist during the massage. You are protected by HIPPA, ensuring anything you say is confidential. Don’t be offended if your Therapist doesn’t strike up a conversation first. We follow your lead. Happy to chat and happy with silence. There is always music playing so it’s not a quiet room either way.

Should you want something changed in the massage PLEASE speak up. This can be that you want different pressure or that you just remembered you stubbed your big toe that morning, and you really don’t want it touched. It can also be to tell them that a certain thing they are doing feels really good. Occasional feedback from the client is helpful, especially if you are there to work on a specific issue.

When the massage is over, the Therapist will leave the room to let you get dressed. When you are all set, walk out to the counter where either the Therapist or the receptionist will check you out . The Therapist should also have a glass of water for you. You will want to continue drinking water throughout the day. Also, don’t be surprised if you are hungry after your session. Believe it or not, the Therapist is not the only one burning calories during your massage. You may burn upwards of 200 calories in a 90 min service.

We gladly accept gratuity if you feel that the service warrants it. There are cash gratuity envelopes located in each room and at the front desk. There is no magical formula. The checkout screen will do the math for you if you prefer to tip on a percentage basis.

By law, we cannot accept health insurance directly, but your primary care physician can write a prescription for massage therapy such that it can be paid by insurance. In addition, you can use your FSA or HSA debit cards to make direct payments for Physical Therapy and massage services.

Please call if you have questions or would like more information about how your primary care physician can help you get massage covered by your health insurance provider.

If you are interested in booking with our Physical Therapist and have a prescription, you have the option for insurance reimbursement. We will provide an invoice with the proper verbage and codes for you to forward to your health insurance claims department. This is a common procedure that many of our pt customers do regularly. Some people find that paying cash is less expensive depending on their deductible. Additionally, if you are not planning on submitting your receipt for physical therapy, you can use physical therapy “as needed”.

There is a $50 charge incurred under the following conditions:

• Less than 36-hour notice to cancel or reschedule an appointment
• No show or missed appointment

Arriving late for a service will not result in a $50 cancellation charge. However, it will likely require shortening the length of the treatment.

For each late cancellation after the first offense, you will be charged 100% of the service. To ensure that I can provide you with multiple talented therapists here at JL Therapeutics, I am committed to a business model that ensures the therapist’s time is valued.

No. It’s important that each individual book an appointment under their respective name. In addition to the intake form required for each individual, all therapists are required, by law, to produce SOAP notes for each service. Our systems and policies require that these notes be attached to the booking individual’s name.

If you choose to book an appointment for a loved one, you must provide their name, e-mail address, and phone number.